Q: When will work begin?
A: IEPA loan was approved on March 20, 2015. Work is anticipated to start on Monday, April 6, 2015.

Q: How will project information be communicated to residents?
A: Information including schedule, upcoming work, anticipated closures, etc. will be made available once construction begins on this website, as well as through Blackboard Connect. Door hanger notices will be distributed to affected residents prior to major events.

Q: How do I speak to a live person regarding the project?
A: An engineer will be available during normal business hours to speak to residents. Please call the service line at 708-657-4470 for additional info.

Q: What if I have an emergency after hours?
A: If you have an emergency after hours please call either 224-315-0186 or 847-833-0210 to speak to one of our engineers you can assist you.

Q: Who do I contact if I have a specific question or concern related to project? How will special resident needs be addressed?
A: An on-site resident engineer will be available to answer questions. You can reach the engineer by calling the service line at 708-657-4470. Efforts will be made to accommodate resident requests, when feasible. If you have an upcoming event planned at your home this summer, please call 708-657-4470 and advise the engineers as soon as possible.

Q: What will this work entail?
A: Prior to construction, contractors will mobilize equipment and materials, televise sanitary sewers, and saw cut pavement. Construction will begin with the installation of a new water main on Keystone. This will be followed by the mainline storm sewer installation progressing from Keystone (cul-de-sac) to Greenfield; east on Greenfield to Park; north on Park to Greenfield; east on Greenfield to approximately 50’ east of William. A second construction crew will also begin relocating/adjusting sanitary sewers, water mains and service lines on side streets.

Q: Will I have access to my street during construction?
A: All streets will be accessible between the hours of 6PM and 7AM. However, some streets will be closed to all traffic during work hours (7AM-6PM). Where possible, the contractor will maintain access during work hours. Access restrictions will occur during business hours throughout the project as necessary to complete the work. Temporary access will be provided between Keystone and Thatcher, and the Village will work to allow resident access to north-south streets from North Avenue. Questions about access at a specific location or time? Please call the service line at 708-657-4470 for additional info.

Q: Will I have access to my driveway?
A: Access to all driveways will be provided between 6PM and 7AM each day, except as required for concrete work due to driveway or curb and gutter replacement. Access during working hours will vary based on the nature of work occurring in the particular area. Questions about access at a specific location or time? Please call the service line at 708-657-4470 for additional info.

Q: Will I be able to park on the street if access to my driveway or street is blocked?
A: On-street parking regulations have been relaxed during this process, but only for those immediately adjacent to the construction who have received a request to move their vehicles between 7:00 am and 6:00 pm during the workday.  These vehicles may be parked on adjacent streets overnight without receiving tickets.  Access to all homes will be restored by 6:00 pm each day.  The only exception to this will be extended restrictions when driveway aprons are installed as the concrete will take a few days to completely cure.  

Q: Will my water or sewer service be interrupted?
A: Intermittent water shut offs will occur when adjusting or transferring over new service lines and reconnecting new water mains. Residents will be notified a minimum of 2 days in advance of a service interruption. Your sanitary sewer service should not be interrupted.

Q: Will there be noise and disruption?
A: There will be noise and temporary disruptions to utilities and traffic associated with this project.  Some (private) utility adjustments will be made as the project progresses and some residents will have temporary shut-downs of the water system.  This work is all necessary to complete the installation of the new sewer and the impacts to residents will be minimized whenever possible.  Traffic disruptions will be present throughout the workday.  They will constantly be changing as the work progresses, however, they are necessary to maintain a safe environment for the construction crews and drivers. 

While the magnitude of this project is much larger than some of the annual Capital Improvement Projects that the Village typically experiences, the methods of construction are virtually the same.  Pavements are commonly cut with a saw and broken with a machine-mounted hammer.  Trenches are commonly dug with large excavators.  New pavements are commonly compacted with vibratory rollers.  This work takes place throughout the Village on an annual basis and while it can be extremely noisy and disruptive, there is no evidence to suggest that any of the aforementioned work will cause any damage to the surrounding homes.

Q: Will garbage pickup be affected?                                                                                                                                                                  A: Garbage pickup will be coordinated with Strom to avoid any disruption in service. This may result in pickup taking place prior to 7AM.

Q: What condition will my street be in during construction?
A: During mainline sewer installation, all trenches in pavement will be filled with stone. You will be driving on stone during this time (approximately 6-8 weeks). Temporary asphalt pavement patching of street trenches will be placed once the mainline storm sewer installation has been completed on each block. This will create a smooth driving surface and help to mitigate dust until the permanent asphalt lifts can be placed. All streets affected by the construction will be resurfaced at the end of the project.

Q. The contractor damaged my underground sprinkler system during construction - what do I do? 

A: If your underground sprinkler system (irrigation) is damaged during construction, please call the resident engineer at 708-657-4470, or e-mail at: This email address is being protected from spambots. You need JavaScript enabled to view it. and advise them of the damage.  If construction work is still ongoing in your area, we suggest you contact your irrigation contractor to temporarily isolate the damaged portion of the system so that typical watering can resume throughout the rest of your property. You will be notified when NSMP construction has been completed in the area.  At that time, we will then ask you to call your irrigation contractor to provide a permanent repair for any damage and to reconnect any temporarily disconnected sections.  Please do not proceed with any of this work until authorized by the resident engineer. Once construction and restoration are completed in your area, it is suggested that you contact your sprinkler contractor to arrange for necessary repairs to be made after the topsoil has been placed.  The Village will not be contracting with an irrigation contractor to make any repairs.

You can forward a copy of your invoice to the resident engineer per instructions you will receive in your notice.

Please note:  If your damages are not reported to the resident engineer, you will not be reimbursed for the work.

Q: The contractor damaged my landscaping in the parkway during construction - what do I do?

A: If there is significant damage to your parkway landscaping during construction, please call the resident engineer at 708-657-4470 and advise them of the damage.  The Village will evaluate each situation on a case by case basis.  Parkways will be fully restored with turf grass (sod) at the conclusion of the project. 

Q: When will my street be restored?
A: The contractor will be required to fully restore the roadway and parkway (except for asphalt surface) each time 25% of the mainline sewer has been installed. Restoration will include curb and gutter, sidewalk and driveway repairs, along with parkway sodding. Additionally, the first layer of permanent asphalt pavement will be constructed. All streets affected by the construction will be resurfaced with a final layer of asphalt at the end of the project.

The contractor damaged my underground sprinkler system during construction - what do I do?

A: If your underground sprinkler system (irrigation) is damaged during construction, please call the resident engineer at 708-657-4470 and advise them of the damage.  You should call your irrigation contractor to come out and fix the damage; or in some cases, "cap" the damaged line until such time the system can be fully repaired.  The Village will not be contracting with an irrigation contractor to make any repairs.